Terms and Conditions

Please ensure you read the terms and conditions carefully, if you continue to use and browse this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you are uncertain of your rights under them or want any further explanation please contact us on 01472 342406 or sales@jccookscycles.co.uk.

By placing an order and purchasing goods from www.epowerbikes.co.uk you enter an agreement with us under the following conditions. Before proceeding with an online order, you will be required to show you have read and understood the terms and conditions by clicking on the "I accept" button, you will be required to do this every time you place an order.  If you disagree with any part of these terms and conditions, please do not use or register for use on our website.


The term ‘EPOWER Bikes’ or ‘us’ or ‘we’ refers to the owner of the website, a company J C Cook Ltd, registered under company number 04897511. Our registered office is 125 Pasture Street, Grimsby, North East Lincolnshire DN32 9EE. Our VAT number is 599166087.

‘Conditions’ means the standard Terms and Conditions of sale set out in this document.

‘Contract’ means the contract for the sale of the Goods.

‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order.

'Delivery Area' means mainland UK.

'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions.

‘Order’ means any order placed by you with us for the supply of goods.

'Web Site' our presence on the World Wide Web, currently accessible via the address www.epowerbikes.co.uk.


The website and/or any and/or all of the content on the website is either own by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on the website and are included with the permission of the owner of the rights, reproduction is prohibited.

Basis of the sale and order

By placing an order you are offering to purchase the goods in accordance with these terms and conditions. The order shall be deemed accepted by us when you have paid for the goods, monies have been received by EPOWER Bikes and the goods have been dispatched, we will notify you of acceptance by e-mail or writing. You are responsible to ensure all information submitted by yourself is complete and accurate.

We reserve the right to reject any order, but orders are normally accepted if the goods are available, the order reflects current pricing, you are based in the delivery area and your payment card is authorised for the transaction. You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site. We reserve the right to make changes in the specification of the goods.

All orders placed are subject to stock availability, in the event you place an order for an item that is not available, we will contact you as soon as possible. You will be given the option to wait, exchange or cancel your order. Upon cancellation, you will be fully refunded.  

Your Account

You are responsible for keeping your password secure, by maintaining the confidentiality of your account and your password and restricting access to your computer to prevent unauthorised access to your account. By using or/and registering use, you agree to accept responsibility for all activities that occur under your account. We will never ask for your password via email or any other means and any attempt of this should be treated as suspicious. Please inform us immediately if any attempt to obtain your password has been made.

Right to suspend or cancel your registration

We have the right to suspend or cancel your registration on our website if your breach any of your obligations under these terms and conditions. We may restrict or immediately prevent your access.

Product information

The content of the pages of this website is for your general information and use only. It is subject to change without notice. All products are described on the website or in the specification, we reserve the rights to amend this information if required.

Whilst we endeavour to ensure all information is correct, all weight and sizes are outlined as a guide and approximates only. Representation of colours online are as accurate as possible, but colour online can be affected by calibrations of different output devices.

Product pricing

The price of our products are as quoted on the website, except in instances of obvious error, we reserve the right to cancel or not to fulfil any order in relation to inaccurate pricing. If we do discover an error in our prices we will contact you with the correct information, at this point you may confirm or cancel your order.

The price of our products may be subject to change at any time, these changes will not affect order which have already been dispatched.

Payments for goods will be taken from either your credit or debit card at the time we receive your order. We will refund any payment of an order that is not accepted.

Prices outlined on the website are all inclusive of VAT and deliver changes are indicated throughout the website and on the ‘delivery’ page.

Occasionally we may offer promotions, vouchers and competitions on the website or on other media networks, each shall be subject to its own terms and will be subject to availability at all time. Your statutory rights are not affected.


The Delivery cost is free unless specified during the order process. Delivery will take less than one week unless otherwise specified. We deliver to mainland UK only at present.

Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form, it is important that you ensure this address is correct. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them.

Returns and refunds

You, the consumer, have the right to cancel your order within 14 days of receipt of the goods. If you cancel your order, you will have your payment returned to you (these requirements comply with EU regulations). Please contact us by email with your order reference number and problem. We will arrange for collection by courier; after collection your card will be refunded the full amount.

If sending goods back to us, please clearly address your item for the attention of:

J C Cook Ltd
Mailorder Returns,
125 Pasture Street,
North East Lincolnshire,
DN32 9EE

Please remember to contact us before returning any goods, making sure they are packed carefully to avoid damage in transit.

The right to cancel this contract will not apply in respect of: Personalised Goods or Goods made to your specification.

Warranties and liability

Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

Complaint and queries

Should you be happy with any aspect of our online service or customer service, discover a fault with our website or have any queries regarding placing an online order, please contact us. We will do everything we can to rectify to problem or answer your question.

Whilst we try to ensure our website is always accessible, your access to www.epowerbikes.co.uk may occasionally be restricted to allow for new developments, maintenance or repairs. We will attempt to restore the usability as soon as possible.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.