Delivery

All products will be delivered by courier to your door. The Delivery cost is FREE unless specified during the order process. Delivery will take less than one week unless otherwise specified. We deliver to mainland UK only at present. 

Payment 

Our online payment service is quick and easy. After completing your delivery details you are then redirected to a secure connection (SSL), with payment via worldpay.co.uk. Alternatively you can use the secure PayPal service. 

Refund Policy 

You, the consumer, have the right to cancel your order within 14 days of receipt of the goods. If you cancel your order, you will have your payment returned to you (these requirements comply with EU regulations). Please contact us by email with your order reference number and problem. We will arrange for collection by courier; after collection your card will be refunded the full amount.

If sending goods back to us, please clearly address your item for the attention of: 

J C Cook Ltd
Mailorder Returns,
125 Pasture Street,
Grimsby,
North East Lincolnshire,
DN32 9EE

Please remember to contact us before returning any goods, making sure they are packed carefully to avoid damage in transit. 

The Product 

You will receive the bike(s) 95% built. Bikes are packaged to save space and protect them from damage. On receipt of the bike you will have to remove packaging; attach seat; handlebars; wheels and pedals. The extent of building you will have to do is slightly dependent upon the bike but should take approximately 20 minutes. All bikes come with the appropriate instructions and mini tool kit. 

Availability 

If a bike is out of stock we will not sell it to you. You can be confident that the bike you order is in stock as those out of stock are removed from the website on a regular basis. In the unlikely event that we cannot get the bike from the supplier you will be notified and the order will be cancelled.

For more important customer information please see our Terms and Conditions.